FAQ

Product Guarantee and Refunds

Any product stocked by Sunset BC is quality checked and priced accordingly. We won’t walk away from a sale until the customer is satisfied. Any issues with improper weights, missing items (with proof) will be credited with a coupon in full amount + free shipping to be used at your discretion.

Any products with malfunctions, or issues that should have been found before listing will be promptly refunded.

Canada Post Shipping

All packs will be shipped with Canada Post XpressPost and with signature required. Usual delivery time is 2-4 days nationwide. Tracking will be provided when order is complete and is often accurate to your area.

If the tracking # does not update or a package does not move for 3 days please contact us at [email protected] and we can follow up with Canada Post. Often the package will be delayed for reasons outside of our control and will still arrive on a delayed timeline.

Priority shipping is an option for an additional charge. Please reach out to us before placing your order at [email protected]

We do not offer shipping with any other couriers at this time.

Missing Items

We ask that all our customers video record the opening of their package fresh on delivery in case of missing items. All packages will be shipped after confirming sales order with the items in your box and it is an extremely rare occurrence that a box will be missing items.

Payment

Payment for orders can be made through Interac E-Transfer.

Alternative methods of payment are available. Please contact us [email protected]

Bulk

We have bulk pricing and options available for any products we stock.

Please contact us for more information.

Contact Us

You can reach out to us on any of the listed platforms below to speak with a team member for any questions, recommendations, personal shopping or issues.

Instagram: SunsetBC

Reddit: SunsetBC

Email: [email protected]

Discord: SunsetBC#8319

About Us

We’re a group from the Fraser Valley. Collectively we have been all throughout the cannabis industry in British Columbia long enough to have seen it all.

We decided to pop an online shop after a few customers of ours were showing us their purchases elsewhere of terrible value. Paired with our own research through Reddit we found many more complaining of product riddled with problems, plenty of bad business ethics, and straight up ripoffs.

Above everything else we put our customers and patients first. We understand the medicinal benefit behind the plant and how crucial it is people receive what they expect at a fair price. Any member of our team will go out of their way to find you what you need and provide it with better pricing and consistency than any of our competitors.

We hope to build our menu and business with the help of every community we can work with.

Much appreciation to all that support us.